Terms of Service

These Terms of Service (“Terms”) govern access to and use of Sandooq (a petty-cash and expense-tracking service for businesses), the related website, and mobile/web application (together, the “Service”), provided by Xische FZ-LLC (“Sandooq”, “we”, “us”), a company registered in the Dubai Development Authority (DDA) free zone, United Arab Emirates, under commercial licence number 31335.

By creating an account, or by accessing or using the Service, you (and, if you are acting on behalf of a business, that business) agree to be bound by these Terms and by our Privacy Policy. If you do not agree, do not use the Service.

Sandooq lets a business hand out cash floats to staff (e.g. drivers, foremen), log expenses against those floats (with optional receipt photos), top up floats, track running balances in real time, and export records for bookkeeping. Sandooq is software layered on top of physical cash: it does not issue cards, hold customer funds, or act as a bank or payment institution.

• You must be at least 18 years old and authorized to act on behalf of the business you register.
• An account is created for a business (“Customer”). The Customer's owner/admin users can invite additional staff (accountants, drivers, other admins) under defined roles.
• You are responsible for the accuracy of the information you provide when creating an account and for keeping it up to date.

Sandooq uses email one-time-passcode (OTP) sign-in rather than passwords. You are responsible for:

• Maintaining control of the email account and device used to sign in;
• All activity that occurs under your account or role; and
• Notifying us promptly at support@sandooq.ae of any suspected unauthorized use.

It is the Customer's responsibility to assign and remove staff roles appropriately (e.g. when an employee leaves).

You agree not to use the Service to:

• Break any applicable law, or facilitate fraud or money laundering;
• Enter or upload knowingly false expense, float, or receipt records with intent to misrepresent your business's finances;
• Attempt to gain unauthorized access to another business's data or to circumvent our tenant-isolation and access controls;
• Reverse-engineer, decompile, or attempt to extract the source code of the Service, except as permitted by law;
• Upload malicious code, or interfere with or overload our infrastructure or that of our sub-processors; or
• Resell or white-label the Service without our written consent.

Sandooq offers a free plan and paid subscription plans, billed monthly or annually, at the prices shown on our pricing page at the time of purchase. Paid subscriptions are billed per company (flat pricing), not per staff seat.

Payment processing

All payments are processed by Stripe. By subscribing to a paid plan, you authorize us (via Stripe) to charge your chosen payment method on a recurring basis until you cancel. Sandooq does not store your card details.

Renewal and price changes

Subscriptions renew automatically at the end of each billing period unless cancelled before renewal. We may change subscription prices; for existing subscribers, price changes take effect at your next renewal, with at least 30 days' notice before that renewal.

Taxes

Prices are exclusive of applicable taxes (e.g. UAE VAT) unless stated otherwise; such taxes will be added to invoices where applicable.

You may cancel a paid subscription at any time from within the Service or by contacting us; cancellation takes effect at the end of the current billing period, and you retain access to paid features until then.

Monthly plans can be cancelled at any time; access continues to the end of the paid month and partial months are not refunded. For annual plans, you may request a pro-rata refund of unused whole months within 14 days of a renewal charge. Nothing here limits any non-waivable rights you may have under UAE consumer protection law.

As between you and Sandooq, you (the Customer) own your business data, including account details, expense entries, float records, and any receipts or documents you upload (“Customer Data”). You grant Sandooq a limited license to host, process, and display Customer Data solely to provide, secure, and support the Service to you.

Sandooq acts as a data processor with respect to personal data contained in Customer Data. See our Privacy Policy and Data Processing Addendum for details on how that data is handled, and on export and deletion rights.

The Service relies on the following third-party providers to operate: Supabase (database and authentication infrastructure), Vercel (application hosting), Stripe (payment processing), and Resend (transactional email delivery). Your use of the Service is also subject to the availability of these providers.

We aim to keep the Service available and reliable, including offline support for logging expenses that sync once reconnected, but we do not guarantee uninterrupted or error-free operation. To the fullest extent permitted by law, the Service is provided “as is” and “as available”, without warranties of any kind, whether express or implied, including any implied warranty of merchantability, fitness for a particular purpose, or non-infringement.

To the fullest extent permitted by applicable law, Sandooq and its affiliates will not be liable for any indirect, incidental, special, consequential, or punitive damages, or for loss of profits, revenue, data, or goodwill, arising from your use of (or inability to use) the Service.

Our total aggregate liability arising out of or relating to the Service will not exceed the total fees you paid to us for the Service in the 12 months before the event giving rise to the claim. Nothing in these Terms excludes liability that cannot be excluded under applicable law.

• You may stop using the Service and close your account at any time.
• We may suspend or terminate access for breach of these Terms (including non-payment or acceptable-use violations), on notice where practicable.
• On termination, you may export your Customer Data for 30 days, after which it will be deleted in line with our retention practices described in the Privacy Policy and Data Processing Addendum.

These Terms are governed by the laws of the United Arab Emirates, and the parties submit to the exclusive jurisdiction of the DIFC Courts in Dubai.

We may update these Terms from time to time. We will update the “Last updated” date above and, for material changes, provide additional notice by email or in-app notice. Continued use of the Service after changes take effect constitutes acceptance of the updated Terms.

• Assignment: you may not assign these Terms without our consent; we may assign them in connection with a merger, acquisition, or sale of assets.
• Severability: if any provision is found unenforceable, the remaining provisions continue in effect.
• Entire agreement: these Terms, together with the Privacy Policy and (for applicable business customers) the Data Processing Addendum, form the entire agreement between you and Sandooq regarding the Service.

Questions about these Terms can be sent to:

• Xische FZ-LLC (trading as Sandooq)
• Email: support@sandooq.ae